Warranty
Support After the Project Is Complete
Our relationship does not end at the final walkthrough. If you have a concern after completion, our team will help you understand the next step and review the coverage that applies to your project.
Products are covered by their manufacturer's warranty, and we guarantee our workmanship for one year from the date the job is done.
What Is Covered
Products
Manufacturer's warranty
Every product carries the warranty its manufacturer offers. The coverage, exclusions and time limits are the manufacturer's, and they differ from one product to the next.
Workmanship
1 year
US Floor Design Center guarantees the workmanship on your project for one year from the date the job is done.
Returns
25% restocking fee
Any product that is returned has a 25% restocking fee.
How to Request Warranty Support
Contact US Floor Design Center with your project information and a description of the concern. Photos and the location of the issue can help us review it more quickly. We will acknowledge the request, review the project record and applicable warranty terms, and let you know whether an inspection or additional information is needed.
Our Warranty Review Process
Care Information Matters
Proper care can help protect the appearance and performance of your new materials. At project closeout, we provide available care guidance for the products used. If you are unsure how to clean or maintain a surface, contact us before using a new product or treatment.
Our goal. You should know whom to contact, what information we need, and what will happen after you submit a concern. We aim to make the review process clear and responsive.
Have a concern?
Contact us with your project details. We will review the applicable coverage and tell you what happens next.